Reduce Returns and Increase Parts Sales with PartsTech

May 21, 2020
3 min read

No auto parts supplier likes returns. You hate returns. It’s an inconvenience for your staff to take them back and restock, not to mention getting an angry call from the shop owner that thinks the order was wrong due to your error, not his. It becomes a big game of ‘he said, she said’. How can you avoid that in a way that keeps your shops happy and reduces headaches for you and your sales team?

Simple. Let PartsTech handle your online sales.

Has This Happened to You?

One of your shops calls in, asks for a fuel pump on a Ford Focus SE, and you tell him you have it and can deliver it within the hour. Later, he calls you saying come pick up the part because it’s not the right one…he said SEL. You know he’s mistakenly told you the wrong trim level but you say, ‘No problem’, take the part back in stock and send your driver back out with the right part.

How much time and effort does that take? Too much when you have other orders to fill.  

How PartsTech Can Help…

With the PartsTech online parts search engine, a shop can see the part with a hi-def image, get all the specs they need, and are able to look it up accurately by plate or VIN, you take in less returns and reduce all the headache that goes with them.

In the case of the Ford Focus, your shop’s tech would have entered the plate, known immediately the exact fuel pump needed, and been able to send you the order within seconds. No returns, no sending your driver out multiple times, and no frustration for the shop due to a delayed repair. That’s the advantage of moving your shops to an online parts platform that streamlines the process for everyone and puts your brand front and center.

Fast Updates Mean Better Accuracy

Any online ordering platform is only as good as the data it draws from and with PartsTech, your parts catalog is updated immediately. In fact, we have the fastest live-to-site times of any parts ordering system. When the manufacturer adds new products or updates existing product lines, PartsTech uploads those changes within 24 hours.

What does that mean for you? With PartsTech you’re not holding inventory that you can’t sell. When new parts come into your store the the catalog data from those products is already live on PartsTech.

Let Us Handle Everything…

Ok, maybe not everything…we can’t work your counter or deliver for you. But PartsTech can make it so that you don’t have to worry about any annoying catalog maintenance or MCL mapping. Our platform pulls the updates straight from your manufacturers which means all you have to do is wait for the orders to come in. After all, you have more important things to do than worry about what changes need to be made to your listings. You will have the confidence of knowing it’s all accurate, all the time. More updates, less returns, and happy customers.

Yeah, we can do that for you. Reach out to us for a free demo and let us show you how.