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Automotive Service Advisor Job Description Template

March 21, 2024
Guides & Templates
4 mins read

Job Listing Template for Hiring Your Next Service Advisor

We invite you to use this job listing template to help you find a service advisor for your auto shop. Whether you’re looking to fill your first service advisor position or expand your service advisor team, feel free to copy/paste and modify the template to suit your shop’s specific needs. 

Best of luck with your candidate search!

Note: Replace the placeholder text with your auto shop's specific details to ensure the job description accurately represents the position and your shop's culture. Be sure to also delete any instructional text within the template. 

Job Title: Service Advisor

Location: [City, State]

Type: Full-Time

[Name of Your Shop] is seeking an experienced service advisor to join our team. 

About Our Shop:

[Tell candidates a bit about your shop to get them excited about working for you. Customize one of the examples below, take a little bit from all of them, or use them as inspiration to write your own.]

Example 1: At [Name of Your Shop], a leading auto repair shop in [City, State], we combine our passion for automotive technology with a dedication to excellent customer service. Our team works tirelessly to ensure every customer’s needs are met with expertise and care. Our shop’s culture is built around teamwork, respect, and a shared love for vehicles and their owners. We value each team member’s contribution and foster an environment where continuous learning and customer satisfaction are at the forefront of everything we do.

Example 2: At [Name of Your Shop], nestled in the heart of [City, State], we are more than just a car repair shop; we are a staple in our community with a rich history that spans over [Number] years. Our foundation is built on traditional values of honesty, integrity, and unparalleled customer service. We pride ourselves on creating a welcoming atmosphere where every customer feels part of our family. Our team consists of highly skilled, dedicated individuals who care about each others’ success and growth. Together, we specialize in bringing out the best in every vehicle — ensuring safety and reliability with every service.

Example 3: Born from a passion for automobiles and a commitment to service excellence, [Name of Your Shop] brings fresh, innovative approaches to auto care. Leveraging the latest diagnostic technologies and repair techniques, we specialize in [Services Offered] — ensuring customers’ vehicles receive the best, reliable care. Our team is not just about fixing cars; we’re about building relationships with our customers and contributing positively to our community. 

Example 4: [Name of Your Shop] is a family-owned operation where quality service and customer satisfaction are our top priorities. We show our commitment to excellence through every job we undertake – giving customers peace of mind that their vehicle is in the best hands. Our team takes pride in and upholds honesty, integrity, and transparency — making us the go-to choice for car owners in the community. 

Job Description:

[Modify as needed]
As a Service Advisor, you will play a pivotal role in our team — acting as our customers’ primary point of contact. Your responsibilities will include greeting customers, scheduling appointments, writing estimates and invoices, ordering parts, and ensuring all customer concerns are addressed promptly and effectively. This role requires a blend of technical knowledge, excellent communication skills, and a commitment to providing exceptional customer service.

Responsibilities:

[Modify as needed]

  • Act as a liaison between the customer and the automotive technicians — clearly communicating customer concerns and scheduling appointments for service.
  • Provide detailed descriptions of vehicle issues, service requirements, and potential solutions to customers and technicians.
  • Find and order parts in a timely manner — balancing availability, quality, and price. 
  • Manage customer complaints with empathy and professionalism — ensuring all issues are resolved to the customer’s satisfaction.
  • Foster repeat business by following up with customers on service satisfaction and reminding them of future service needs.
  • Maintain high customer service standards throughout the service process, from greeting customers to building estimates to handling invoices and more.
  • Ensure accurate and effective communication, both verbally and in writing, with your colleagues and customers to guarantee clarity and overall customer satisfaction of all involved parties.
  • Collaborate with all team members to foster a positive work environment, top-tier service delivery, and customer care.
  • Continue to build our shop’s reputation by requesting online reviews from satisfied customers.

Qualifications:

[Modify as needed]

  • Proven experience as an Automotive Service Advisor, Service Writer, or similar role in auto repair.
  • Strong knowledge of automotive technology is a plus.
  • Excellent communication and customer service skills, with the ability to manage customer complaints gracefully.
  • Detail-oriented with strong organizational skills, capable of efficiently managing multiple needs at once.
  • Experience with shop management systems and other software applications is a huge plus. 

Salary Range :
[Check your state’s laws. Some states require the salary range to be listed in the job posting]

Benefits:

[Modify as needed]

  • A competitive salary 
  • Medical
  • Vision
  • Dental Insurance

Perks:

[Modify as needed]

  • Opportunities for professional growth in a supportive and dynamic environment.
  • Access to the latest in automotive technology and software.
  • Training opportunities to grow your career.
  • Free team lunch once a week. 

How to Apply:
[This section may vary depending on where you are listing the job and the platform you are accepting applications]

Please send your resume to [Your Email Address] with “Service Advisor Application” as the subject.

[Your Company Name] is an Equal Opportunity Employer. 

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