In busy auto shops, service writers are the linchpins that keep repairs, parts, and people in sync. They translate customer concerns into repair orders, coordinate with technicians to keep work moving, and manage parts sourcing to avoid delays. In fast-moving shops, service writers must juggle multiple priorities at once, from repair schedules to returning the keys to a satisfied customer. It’s a fast-paced role that’s more tech-dependent than ever before. 

That’s why PartsTech is designed to help service writers tackle their busiest days, so they spend less time behind a computer screen or on the phone, and more time connecting with customers and technicians.  

Here are a few of the top skills service writers need to master and how PartsTech gives them the tools to manage each one: 

Fast & Flexible Parts Sourcing  

Service writers need to source parts quickly and adapt when challenges arise. Being able to solve parts procurement issues can be the difference between getting a car back to a customer the same day or leaving it overnight. Quick thinking and resourcefulness in parts sourcing help service writers keep repairs on track and customers happy. 

Real-Time Inventory Awareness 

Service writers rely on knowing which parts are in stock in order to provide accurate repair estimates and help technicians focus on the right jobs. Since parts inventory changes by the hour as suppliers update availability, staying in the loop throughout the day is key. Keeping this information at your fingertips helps keep repairs on track, reduces surprises, and allows  technicians confident that the parts they need will be available when the time comes. 

Accurate Parts Identification  

Service writers need to be able to pinpoint the correct parts for every repair order to avoid mistakes that cost shops time and money. Choosing the right parts starts with having the most accurate, up-to-date vehicle information. By staying informed and verifying details, service writers can confidently select the right parts the first time and keep shop operations running smoothly.  

Streamlined Supplier Communications 

In a busy day, information from multiple suppliers can quickly get tangled, lost, or flat-out missed. Service writers need to stay organized so they can share the right updates with both technicians and customers. Keeping everyone looped in and connected keeps repairs running on time and helps ensure a good customer experience.  

Standardized Repair Estimate Knowledge  

Providing an accurate repair quote sets the tone for a positive customer experience – no service writer wants to contact the customer to tell them the repair cost keeps going up. Service writers need to understand the shop’s standardized rates and costs for different jobs so they can give customers the right information upfront, creating a transparent experience.  

Today’s service writers juggle many responsibilities, which is why having the right tools is so important. With the right technology, service writers can manage all of their responsibilities and keep their shops running smoothly and efficiently. If you want to learn more about how PartsTech can help service writers operate at their fullest potential, check out our recent webinar below!