The U.S. General Auto Repair Shop Survey Report
Built from insights of nearly 700 shops, discover the challenges and opportunities shaping auto repair today and where the industry is headed
Industry Trends & Insights
Access essential insights on repair shop trends and industry challenges driven by a survey of nearly 700 repair shop professionals!
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Built from insights of nearly 700 shops, discover the challenges and opportunities shaping auto repair today and where the industry is headed
2026 is here along with major trends for auto repair. See what trends we're tracking, and how to stay ahead of them!
Discover where parts procurement is headed as shops push toward faster, connected, digital ordering experiences. Plus, learn what 700 shop professionals say about today’s challenges and the best practices that are helping them succeed. Watch now below!
After a whirlwind trip to SEMA and AAPEX, we would like to share some PartsTech highlights from the showroom floor and some insights into what stood out at both…
(Below is an expert from PartsTech’s 2025 State of General Auto Repair Shops in the U.S. report.) PartsTech surveyed 752 shops and spoke with industry experts t…
(Below is an expert from PartsTech’s 2025 State of General Auto Repair Shops in the U.S. report.) PartsTech surveyed 752 shops and spoke with industry experts t…
Attracting skilled technicians is only half the battle — retaining them also requires a strategic approach.
Most repair shops service only a small number of EVs each year. Whether due to little customer demand, historically limited access to EV repair information and parts, or a lack of training, 25% of shops do not work on EVs, and 70% report that EVs account for 10% or less of their annual car count.
(Below is an expert from PartsTech’s 2025 State of General Auto Repair Shops in the U.S. report.) Running your repair shop is about more than fixing cars — it’s…
The average shop size among respondents is 6 bays, with 81% of shops having 8 bays or fewer. On average, shops service 2.2 vehicles per bay per day. This means that the average 6-bay shop services approximately 13 vehicles per day. 2.2 vehicles per bay per day.
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Dave chose years ago to share his shop’s finances, including P&L statements, with his team. He has never regretted this choice. He wants every employee to understand how revenue is used — covering everything from equipment and operational expenses to salaries and business growth. This transparency also shows how net profit allows his shop to handle unforeseen expenses like equipment breakdowns or necessary tool upgrades without resorting to debt financing.
To explore why technician mentorship is crucial and help you consider its implementation in your shop, we spoke with Scott Brown, owner of Connie & Dick’s Service Center Inc. in Claremont, California. “I agree that mentorship needs more focus.” says Scott, “I’ve been growing mentorship in my shop, and it makes a big difference.”
During our recent webinar series focused on parts markup strategies for auto repair shops, we received many questions and comments from shops highlighting the c…
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Discover Our BlogsClear communication with your customers can make your auto repair business stand out from other repair shops. This is because careful and proactive communicatio…
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